Returns Policy

It is okay to change your mind, so you may return most items in new and unused condition, with original packaging within 14 days of delivery for a store credit. Be sure to contact us within 7 days of receiving your order. If you need to return an item, please email info@bedsrusbb.com.au and we will organize with you the return of the item, and notify you of your refund once we have received and processed the returned item. Shipping in this case is the customer’s responsibility.

Sale items and some specials items are final sale and will be marked as such.

If a package is damaged in transit please photograph package and contents if possible and notify us immediately at iinfo@bedsrusbb.com.au so we can follow up with the shipping carrier.

Refunds

You should expect to receive your refund within 10 days of giving your package to the return shipper. In most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.

Store credit 

Store credit must be used within 60 days.